Billing Terms & Conditions
Last Updated: May 29, 2026
Heartery Co. subscriptions give you a discount on recurring orders, with the flexibility to cancel anytime. This policy explains how subscriptions work, how we bill, and how to manage or cancel your subscription.
How Subscriptions Work
What Is a Subscription?
A subscription is a recurring delivery plan where we automatically ship products to you and charge your payment method according to your selected delivery schedule.
Subscription Discount
Every subscription order includes a 20–25% discount off the regular product price. This discount applies for as long as your subscription remains active.
First-Order Promotional Terms
If your first order includes a promotional offer, such as Buy 1 Get 1 Free, Buy 2 Get 2 Free, or a percentage-off code, the promotional pricing applies to the first shipment only.
Subsequent renewals are charged at the standard per-item subscription price with your ongoing subscription discount applied. When a promotion includes complimentary products or gift quantities, those items are included in the first delivery only. Subsequent shipments include only the recurring subscription products and quantities shown in your subscription plan.
Cancellation
How to Cancel
You may cancel your subscription at any time and for any reason. There is no cancellation fee, and no explanation is required.
You can cancel in either of the following ways:
Self-Service: Use the link in your order confirmation or subscription email to access your subscription portal and cancel immediately.
Email Us: Email support@heartery.co with “Cancel Subscription” in the subject line. We’ll process your request within one business day.
When Cancellation Takes Effect
Cancellation applies to future renewal orders and takes effect before your next billing date, provided we receive and process your request before the renewal has been charged or fulfilled.
Orders that have already been charged, processed, or fulfilled may not be cancelled through subscription cancellation. Cancelling your subscription does not automatically cancel or refund an order that has already been created.
Billing & Charges
When You’re Charged
Your payment method is charged automatically according to your selected subscription schedule. Charges appear on your statement as “HEARTERY.CO.”
Failed Payments
If your payment method is declined, we may retry the charge one to three times. You can update your payment method through your subscription portal or contact us for assistance.
Managing Your Subscription
How to Update
You may update your billing frequency, quantity, product selection, payment method, or shipping address through your subscription portal.
Changes must be completed before your next renewal is charged or fulfilled. Changes made afterward will apply to the following renewal.
Pause Your Subscription
You may pause your subscription for up to three months. No recurring orders will be charged or shipped during an active pause. You may resume your subscription at any time.
Before Filing a Dispute
Contact us first if you have an issue with a subscription charge:
Email: support@heartery.co
Include: Your order number and a description of the issue
Response time: Within 24 hours on business days
We can cancel your subscription, review whether a refund is available, or help resolve your billing concern.
Contact Us
Questions about your subscription, billing, or cancellation?
Email: support@heartery.co
Response time: Within 24 hours on business days
Heartery Co.
Opschalen Kut LLC
Sherman Oaks, CA 91403
support@heartery.co
