Last Updated: April 28, 2026
We work hard to get your order out fast. All Heartery Co. orders ship with tracking and full insurance coverage.
Order cut-off time: 9:00 PM Pacific Time
Processing time: 1–3 business days, Monday through Friday
Domestic delivery: 5–7 business days
International delivery: 7–21 business days
Free shipping: Available on all orders to the United States, Australia, New Zealand, Canada, Ireland, and the United Kingdom
Most orders are processed and shipped within 1–2 business days of placement. During high-volume periods or holiday seasons, processing may take up to 3 business days.
Orders placed after 9:00 PM Pacific Time will begin processing the next business day.
Domestic orders are shipped using USPS or UPS Ground. The carrier is selected by us.
Estimated delivery time: 5–7 business days.
Free shipping is available on all orders to the United States, Australia, New Zealand, Canada, Ireland, and the United Kingdom.
Estimated delivery time: 7–21 business days, depending on the destination and customs clearance.
Free shipping is available on all orders to the United States, Australia, New Zealand, Canada, Ireland, and the United Kingdom.
International customers are responsible for any customs duties, import taxes, or VAT charged by their country.
Estimated delivery times are not guarantees. Delays may occur due to carrier issues, weather conditions, customs processing, or other factors outside our control.
If your order is more than 3 business days late, please check your tracking information and allow 2 additional business days before contacting us.
Once your order ships, we’ll send your tracking details by email. You can track your package using the tracking number provided.
All orders ship with tracking and full insurance coverage.
A shipping and handling fee is applied to each product in your order. This fee is currently $3.95 per product and is added to your order total at checkout.
This amount is subject to change at our discretion. Any applicable shipping and handling fee will be displayed before you complete your purchase.
A package may be considered lost if:
Tracking shows “delivered,” but you have not received it.
Tracking has not updated for 15 or more business days.
Contact us with your order number and tracking number, and we’ll file a claim with the carrier.
Once the package is confirmed as lost, we’ll send a replacement or issue a full refund.
If your package arrives damaged, take clear photos immediately and email them to support@heartery.co along with your order number.
We’ll file a damage claim with the carrier at no cost to you and ship a replacement.
You are responsible for any customs duties, import taxes, or VAT charged by your country.
These charges are not included in our quoted shipping costs and may be collected by customs when your package arrives. We cannot estimate or pay these charges on your behalf.
Dietary supplements are subject to import restrictions in some countries. We do not guarantee that an order will clear customs in every destination.
If customs authorities in your country seize or reject a package, we are not responsible for providing a replacement or refund. Please review your country’s import regulations before placing an order.
Email us at support@heartery.co with your order number and tracking information. We respond within 24 hours on business days.
Heartery Co.
support@heartery.co